DHL eCommerce UK has officially launched a new 55,000 square foot facility in Newcastle as part of its expansive £482 million investment program aimed at scaling its national operations and boosting regional parcel capacity. This strategic move not only enhances the company’s ability to serve the growing demand in the North East, but also underlines its commitment to sustainability and community development.
Located at Team Valley Trading Estate, one of the North East’s most prominent business parks, the site has been carefully chosen to streamline regional logistics and improve service efficiency for both individual and business customers. With the capacity to handle up to 15,000 parcels a day, the facility is designed to significantly improve the speed and reliability of parcel delivery across Newcastle and surrounding areas.
Part of a Nationwide Growth Strategy
The Newcastle hub is the latest in a string of developments under DHL eCommerce UK’s ambitious multi-year infrastructure investment plan, which also includes the recent opening of its flagship Midlands hub in Coventry. Together, these upgrades are intended to modernize DHL’s operational footprint, reduce transit times, and enhance parcel processing capacity in response to the ongoing surge in online shopping and direct-to-door deliveries.
Stuart Hill, CEO of DHL eCommerce UK, emphasized the importance of the new Newcastle site within the company’s broader strategy. “By sustainably growing our operations, we are boosting our capacity to meet the growing demands of customers, enhancing the working environment for our valued team members, and upholding our commitment to provide excellent service for customers, both locally and internationally,” Hill said in a public statement.
Sustainability at the Forefront
Reflecting DHL’s global Go Green strategy—which targets net-zero emissions by 2050—the Newcastle site integrates a range of environmentally friendly features. The building includes energy-efficient heating and lighting systems controlled by smart sensors, ensuring that energy usage is optimized throughout the day. Additionally, the site has been fitted with 10 electric vehicle (EV) charging points, supporting DHL’s shift toward a greener delivery fleet and promoting sustainable commuting options for employees.
This eco-conscious approach is a consistent theme across DHL’s recent developments. The company is also investing heavily in electric delivery vans and digital route optimization software, all aimed at reducing carbon emissions and contributing to a more sustainable logistics industry.
Boost to Local Economy and Jobs
In addition to its logistical and environmental benefits, the new facility offers a major boost to the local economy. The site has retained the workforce from DHL’s previous local site, minimizing disruption and job losses during the transition. Furthermore, as the facility scales up, DHL anticipates creating new employment opportunities for the surrounding community, particularly in warehouse operations, vehicle maintenance, and last-mile delivery roles.
Staff at the new site will also benefit from upgraded facilities, including improved break-out areas and employee amenities designed to support wellbeing and foster a more collaborative workplace culture.
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