eCommerce Retailer Parcel Insurance

Anansi, the insurtech company, is pleased to announce its strategic partnership with Despatch Cloud, a provider of eCommerce shipping and warehouse management solutions. This exciting collaboration will bring an integrated solution for goods-in-transit insurance to Despatch Cloud’s vast network of eCommerce customers.

The eCommerce landscape has evolved rapidly, with online sales now constituting over one-third of the UK retail market. With peak season about to commence worldwide, the rising cases of damaged and missing goods are set to impact retailers and their customers, compelling them to explore innovative solutions to bridge these gaps and elevate their offerings.

Retailers using Anansi are able to automatically protect their goods up to the full retail value, avoid cumbersome manual claims experiences, and protect their customer experience. With this partnership, Anansi and Despatch Cloud aim to address the pervasive protection gap that plagues the industry, with an alarming 90% of goods in transit remaining either underinsured or uninsured.

Commenting on this pivotal partnership, Megan Bingham-Walker, Co-founder & CEO of Anansi, stated, “We are thrilled to collaborate with Despatch Cloud. Embedding Anansi’s insurance directly into Despatch Cloud’s market-leading Shipping Management Software is a game-changer for the countless eCommerce businesses seeking comprehensive parcel insurance.”

Chris Jones, CCO at Despatch Cloud, shared their perspective, “Despatch Cloud is continually exploring innovative technologies to enhance the operations of our extensive network of eCommerce retailers. Anansi’s automated parcel insurance is poised to help retailers bolster their goods’ safety, financial well-being, and overall customer experience.”

Anansi is an embedded goods-in-transit insurance platform for retailers, distribution partners and eCommerce merchants. Access to the platform is via an embedded API or web application, enabling 3PLs, e-commerce and shipping platforms and marketplaces to offer digital insurance directly to their customers from within their own front-end environments. It is the only solution, in a $71 billion market, that is automated to offer one-click signup, zero admin and automatically triggered claims and payouts.

Founded by Megan Bingham-Walker and Ana Martins de Carvalho, Anansi was born from their personal struggles with outdated, traditional insurance processes. Over the past year, Anansi launched its flagship insurance product with multiple logistics providers and worked with Wowcher to embed goods-in-transit insurance into its shipping journey. Its insurance products are underwritten by Arch Insurance International.

Founded in 2015 by Matthew Dunne, Despatch Cloud emerges from a deep understanding of courier software and fulfilment needs. Over the past 6 years, they’ve witnessed remarkable growth, reaching millions of parcel transactions monthly. While their roots lie in the heart of Yorkshire where their state-of-the-art 250,000 sq. ft. facility stands, it’s their commitment to innovation, efficiency, and real-world solutions that sets them apart.


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