Stuart Crowder (pictured), managing director of leading non-vessel operating common carrier (NVOCC) Mannson Freight, says a new feature on its customer portal, ‘MFS Pro’, allows UK customers to track their import deliveries in real time, providing them with full visibility of their shipments, from Felixstowe warehouse to final destination in the UK.
The new feature allows forwarders that contract with Mannson Freight to view live tracking information for each shipment on the day of delivery, as well as an estimated time for delivery, on the customer’s shipment details page, which is updated in real time.
Customers can view the location of the shipment and vehicle on a map via an individual tracking link; and following delivery, an electronic POD will also be made available in the documents section.
Real Time Vehicle Tracking
Crowder says that this helps to differentiate Mannson Freight’s services from those of its competitors, and explains that the latter’s tracking systems typically show a goods out for delivery date, but not live tracking of the vehicle making the domestic UK delivery.
“This is part of a programme of continual investment in our support systems, giving customers total visibility of their cargo while under our management,” he stated. “We are also adding to our portfolio of global import and export consolidation (LCL) services to/from many locations globally, as well as value-added services such as air freight, full container import and export (FCL), customs clearance, warehousing and European road transport. In the summer, we launched a fortnightly service for hazardous cargo shipments to the UK from Shanghai, for example.”
MFS Pro is Mannson Freight’s bespoke customer portal. The portal has many features allowing LCL customers to manage their shipments from quotation stage, to booking, all the way through to delivery. The portal offers customers 24/7 access to documentation and the opportunity to access quotes and make bookings at any time, from any place.