In times of increasing competitive pressures there is a need for optimal productivity, it is essential for companies to guarantee the permanent operational readiness of their automated storage and retrieval systems in the warehouse.
“Kardex customers don’t just seek the perfect solution, they crave the assurance that it’s smooth sailing all the way. Because let’s face it, in the fast-paced world of logistics, even if a hiccup occurs, business must go on. True success lies in seamlessly integrating business and process continuity into every solution we offer,” says Michael Tyler, LCS Director at Kardex.
Proactive Monitoring and Maintenance with Remote Support from Kardex is a digital solution that helps companies ensure the optimal productivity and operational readiness of their automated storage and retrieval systems in the warehouse. It includes two main features: Remote Assistance and Remote Analytics.
Remote Assistance allows operators to continuously monitor their Kardex Remstar automated storage and retrieval systems. They can request technical support directly from the storage unit, providing all the relevant information to the support team. The support team can then assist in solving any problems remotely. If the system is down, it automatically reports the issue, ensuring quick reaction times and efficient assistance. Simple user errors can be fixed remotely, and if a part is needed for repair, the remote service technician is aware in advance, eliminating long wait times for spare parts and reducing system downtime.
Remote Analytics provides users with access to all unit data on an online service portal. This allows them to view the data of their networked systems from anywhere via a web browser. They can use the live overview to verify the status of the units at any time. The data includes information on the status of the machines, system performance metrics such as the number of cycles, and any potential error history. By tracking the number of cycles, users can determine when system maintenance should be performed based on actual usage, rather than relying on factory standards or averages.
Kardex ensures the security of sensitive data by implementing measures such as two-factor authentication, secure storage of data, and data transmission channels protected by state-of-the-art firewalls. Remote Support is an important part of Kardex’s service offering to guarantee maximum success in storage logistics operations. It helps customers maximise the efficiency of their units and ensures business continuity by minimising system downtime and optimising maintenance schedules.
See How Kardex Remote Support Works: Video Animation